Vocal Research was formed to bring our expertise and experience of working with large, multinational corporations to smaller local and national businesses.
Our purpose is to give your customers and employees a stronger voice, so that you know what they think about your company and so what you need to do differently.
Vocal Research are experts in getting people to spill the beans via carefully tailored quantitative and/or qualitative research plans that may include regular or one-off focus groups, surveys, feedback questionnaires, interviews and online discussions.
Having spent two decades working with small and large companies in the UK and overseas, we know how to ask the right questions – of the right people – and to analyse, interpret and report the results intelligently.
We recognise that budgets are limited, but customer and employee research needn’t cost a fortune. We only propose the level of work we think you need and manage projects efficiently to minimise the final cost to your business.